Member resources
Patient Portal
Secure Direct Messaging Through the Culver Primary Patient Portal
As a Culver Primary member, you have access to our secure direct messaging feature through the Elation patient portal. When you join our membership, you’ll receive an email with a personalized link and simple instructions for creating your password for the Elation patient portal, where you can access the secure direct messaging feature known as ‘Passport.’ Once your account is set up, you’ll be able to log in anytime to send and receive secure messages.
Through the portal, you can reach Dr. Bhatia directly with questions, updates, or concerns. We encourage you to use secure messaging for non-urgent needs, prescription questions, follow-ups, or anything you’d like to discuss between visits. During office hours, we encourage you to contact the office directly, as your physician may be with patients. For after-hours urgent and non-urgent needs, you can reach your doctor through the secure direct messaging feature in the Elation portal, called ‘Passport.’
You’re always welcome to call the office at 310-929-0291 or email patientsupport@culverprimary.com—however, the Passport app provides enhanced security and offers the quickest access to key features.
Our team strives to respond as quickly as possible, and you can typically expect a reply within 24-48 hours, unless otherwise communicated.
Please note: Secure messaging is not intended for emergencies. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room immediately.
Secure messaging is one of the many ways we make your care more accessible, personal, and convenient — giving you direct connection to your physician whenever you need support.
What to expect when you join culver primary
Email/Phone Communication
Your care team is available to support you during regular business hours, Monday through Friday from 9:00am–4:00pm.
You’re welcome to call the office at 310-929-0291, or email our Care Team at patientsupport@culverprimary.com.
We recommend using email for the following:
Communicating with the front desk
Administrative Concerns
For routine needs—such as scheduling appointments, requesting refills, or addressing non-urgent concerns—we recommend contacting the main office phone line and/or using the “Passport” patient portal during business hours. These channels ensure your request is routed quickly and handled efficiently by the Culver Primary Care Team.
Why Members love Culver Primary
“I’ve been coming to Culver Primary for a few months now, and Dr. Bhatia is absolutely wonderful. She takes the time to listen, explains everything clearly, and truly cares about her patients’ well-being. The staff is friendly and efficient, making every visit smooth and stress-free. I feel confident that I’m in great hands here!”
— Selena Flores
“I came to Culver Primary feeling overwhelmed with some ongoing health concerns, and Dr. Bhatia immediately put me at ease. She listened carefully, asked thoughtful questions, and explained everything in a way I could understand. I left with a clear plan and felt genuinely supported. The staff were warm and welcoming too, it really feels like a practice that cares about people, not just patients.”
— Susana Smith
“From the moment I walked into Culver Primary, I felt cared for. Dr. Bhatia is professional, approachable, and extremely knowledgeable. She always answers my questions thoroughly and takes my concerns seriously. The clinic is clean, organized, and the staff is always helpful. I couldn’t ask for a better healthcare experience!”
— Mary Pines
